Repair Process

Whether you have been in a car accident or just want to repair some dings and scratches on your vehicle we are here to help you through the entire process, from start to finish. If you need help understanding the repair process you can read our What to Expect information below. Even if you haven’t been in an accident, our Accident Checklist will walk you through what to do in the event of an accident so that you are prepared, in case you ever are.

What to Expect

Does it matter where I have my vehicle repaired?

Absolutely! Anyone who appraises vehicles for a living can tell you that the quality of collision repair varies dramatically and the quality of repair makes a big difference in the value of your vehicle. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment in all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your vehicle is damaged, you have the right to choose where it is repaired. If you’re like most people, your vehicle is probably your second biggest investment, so make sure you choose a collision center with the very highest quality repairs.

Do you repair all vehicles?

Yes. We repair all makes and models.

My insurance company recommended another shop, can I still have my vehicle repaired by you?

Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. However, your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.

Do you guarantee your work?

Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.

How long will it take to repair my vehicle?

We pride ourselves on efficiency and on-time delivery. However, the exact repair time on your vehicle depends on some things outside of our control. For example, Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle and then we will keep in touch with you if there is a change in our original time estimate.

Do you work on vehicles that have not been in an accident?

Absolutely! If your vehicle has been dinged or scratched, we can repair it. Often some minor cosmetic work and a full detail can make you feel like you have a brand-new vehicle.

Do you use factory parts?

Yes. We only use original equipment manufacturer (OEM) parts for all repairs and we do everything within our power to maximize the use of OEM parts. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, call your agent/adjuster.

If your vehicle is 48 months old or newer, you are entitled to OEM parts.
Click here to know your rights. 4.10 Conduct – Company and Independent Adjusters

Do you have rental vehicles available?

Yes. We work to assist our customers with rental vehicles. Whether your insurance will pay for a rental vehicle depends upon your coverage. Check your policy or with your agent. (Even if you have “full coverage” it does not necessarily mean that you have rental vehicle coverage.)

Accident Checklist

Be Ready For Whatever Comes Your Way

You never know when an accident may happen, but you can be prepared by knowing what to do after it happens. Knowing answers to even the most obvious questions such as where to get your vehicle repaired can aid in this stressful time.

What To Do When Involved In An Accident

The first thing you should do is determine if anyone is seriously injured. If someone is hurt, call 911 immediately and wait for a paramedic to arrive. It may be a good idea to call the local police so there is an official report of the accident.

Who To Call When Your Car Is No Longer Operational

Warwick Collision Center associates are trained to handle not only your repairs, but also assist you with your paperwork, work with your insurance company and ensure you get the answers you need.

Know Where To Take Your Car For Repair

It’s helpful to know ahead of time where to take your vehicle for collision repair, and you have a choice when it comes to repairing your vehicle, regardless of where an insurance company recommends. We advise you to only take your vehicle to a Certified Collision Center, complete with state of the art equipment and expert technicians who are specialists. We ensure your vehicle will be returned to its pre-accident condition.